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    Privacy Policy

    EasyCasinos

    Last Updated: July 24, 2025

    1. Introduction

    EasyCasinos (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.

    This policy applies to all users of the EasyCasinos website and services. By using our website, you consent to the collection and use of your information as described in this Privacy Policy.

    2. Information We Collect

    2.1 Information You Provide Directly

    We collect information that you voluntarily provide to us, including:

    • Account Information: Name, email address, date of birth, phone number, and postal address when you create an account or contact us
    • Communication Data: Information contained in communications you send to us, including emails, live chat messages, and support tickets
    • Survey and Feedback Data: Responses to surveys, reviews, or feedback forms you choose to complete
    • Marketing Preferences: Your preferences regarding marketing communications and promotional offers

    2.2 Information Collected Automatically

    When you visit our website, we automatically collect certain information through cookies and similar technologies:

    • Technical Information: IP address, browser type and version, operating system, device information, and screen resolution
    • Usage Data: Pages visited, time spent on pages, click-through rates, referral sources, and navigation patterns
    • Location Data: General geographic location based on your IP address (country and city level)
    • Cookie Data: Information stored in cookies and similar tracking technologies

    2.3 Information from Third Parties

    We may receive information about you from third-party sources, including:

    • Analytics Providers: Usage statistics and website performance data
    • Advertising Networks: Information about your interactions with our advertisements on other websites
    • Social Media Platforms: Public profile information when you interact with our social media accounts

    3. How We Use Your Information

    We use your personal information for the following purposes:

    3.1 Service Provision

    • Providing access to our website content and services
    • Personalizing your experience and displaying relevant casino reviews and information
    • Responding to your inquiries and providing customer support
    • Processing your requests and fulfilling your service needs

    3.2 Communication

    • Sending you updates about our services and important policy changes
    • Providing customer support and responding to your questions
    • Sending promotional emails and newsletters (with your consent)
    • Conducting surveys to improve our services

    3.3 Website Improvement

    • Analyzing website usage to improve functionality and user experience
    • Conducting research and analytics to enhance our content and services
    • Testing new features and website improvements
    • Monitoring website security and preventing fraud

    3.4 Legal Compliance

    • Complying with applicable laws and regulations
    • Protecting our legal rights and interests
    • Preventing fraud, abuse, and unauthorized access
    • Responding to legal requests and court orders

    4. Legal Basis for Processing

    Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

    • Consent: When you have given explicit consent for specific processing activities
    • Legitimate Interests: For website analytics, security, and service improvements
    • Contractual Necessity: To provide services you have requested
    • Legal Obligation: To comply with applicable laws and regulations

    5. Data Sharing and Disclosure

    We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

    5.1 Service Providers

    We may share information with trusted third-party service providers who assist us in operating our website and providing services, including:

    • Web hosting and technical infrastructure providers
    • Analytics and website performance monitoring services
    • Email marketing and communication platforms
    • Customer support and helpdesk services

    5.2 Legal Requirements

    We may disclose your information when required by law or to:

    • Comply with legal obligations, court orders, or government requests
    • Protect our rights, property, or safety, or that of our users
    • Investigate potential violations of our terms of service
    • Prevent fraud or other illegal activities

    5.3 Business Transfers

    In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

    6. Cookies and Tracking Technologies

    6.1 Types of Cookies We Use

    • Essential Cookies: Required for basic website functionality and security
    • Performance Cookies: Help us understand how visitors use our website
    • Functional Cookies: Remember your preferences and personalize your experience
    • Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness

    6.2 Managing Cookies

    You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. You can:

    • Block all cookies in your browser settings
    • Delete existing cookies from your device
    • Set your browser to notify you when cookies are being used
    • Use browser privacy modes that don’t store cookies

    6.3 Third-Party Cookies

    Our website may contain cookies from third-party services such as Google Analytics, social media platforms, and advertising networks. These third parties have their own privacy policies governing their use of cookies.

    7. Data Security

    We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

    • SSL encryption for data transmission
    • Secure server infrastructure and firewalls
    • Regular security audits and vulnerability assessments
    • Access controls and authentication procedures
    • Employee training on data protection practices

    However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

    8. Data Retention

    We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Retention periods vary depending on the type of information:

    • Account Information: Until account deletion or as required by law
    • Communication Records: Typically 3-7 years for customer service purposes
    • Website Analytics: Aggregated data retained indefinitely; individual data typically 26 months
    • Marketing Data: Until you unsubscribe or withdraw consent

    9. Your Rights

    Under applicable data protection laws, you have the following rights regarding your personal information:

    9.1 Access Rights

    • Request access to your personal data we hold
    • Obtain a copy of your personal information in a structured format

    9.2 Correction and Update

    • Request correction of inaccurate or incomplete personal data
    • Update your account information and preferences

    9.3 Deletion Rights

    • Request deletion of your personal data (subject to legal obligations)
    • Account closure and data removal upon request

    9.4 Processing Restrictions

    • Object to certain types of data processing
    • Restrict processing in specific circumstances
    • Withdraw consent for consent-based processing

    9.5 Data Portability

    • Request transfer of your data to another service provider
    • Receive your data in a machine-readable format

    To exercise these rights, please contact us using the information provided in the Contact section below.

    10. Children’s Privacy

    Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

    Parents or guardians who believe their child has provided us with personal information should contact us immediately.

    11. International Data Transfers

    If you are located outside the United Kingdom, your information may be transferred to and processed in the UK or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers, including:

    • Adequacy decisions by relevant authorities
    • Standard contractual clauses approved by supervisory authorities
    • Binding corporate rules and certification schemes

    12. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

    • Updating the “Last Updated” date at the top of this policy
    • Sending email notifications for significant changes
    • Posting prominent notices on our website
    • Providing in-app notifications where applicable

    Your continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.

    13. Contact Information

    If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

    Email: privacy@easycasinos.com
    Postal Address:
    EasyCasinos Privacy Team
    [Company Address]
    [City, Postal Code]
    [Country]

    Data Protection Officer: dpo@easycasinos.com

    14. Supervisory Authority

    If you are located in the UK or EU, you have the right to lodge a complaint with the relevant supervisory authority if you believe our processing of your personal data violates applicable law:

    UK: Information Commissioner’s Office (ICO) – ico.org.uk
    EU: Your local data protection authority

    15. Additional Information

    15.1 Automated Decision Making

    We do not use automated decision-making or profiling that produces significant legal effects concerning you.

    15.2 Third-Party Links

    Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

    15.3 Marketing Communications

    You can opt out of marketing communications at any time by:

    • Clicking the unsubscribe link in emails
    • Contacting us directly with your request
    • Updating your preferences in your account settings

    This Privacy Policy is designed to be transparent about our data practices and your rights. If you need clarification on any aspect of this policy, please don’t hesitate to contact us.